Not worth the headache. Won’t be buying from here again unless I absolutely have to.
There's a reason multiple people have given this establishment a poor review. Please save yourself the time, money, and stress by taking a look at these reviews and shop elsewhere. Sadly, Men's Wearhouse did our wedding this past weekend. Out of all the details that go into the wedding, the suits were the MOST stressful part. Aside from them being unorganized, losing measurements, ordering wrong sizes and having no idea what was going on, they had TERRIBLE customer service. The exact words from the manager upon the last mistake (on their part) were, "Woo. I cannot wait for this wedding to be over." I can assure you that we will never be going back to the Lima store- and if my husband is in a wedding that goes with Men's Wearhouse (we have told our friends about this terrible experience, so hopefully not), we will be driving hours to the next Men's Wearhouse to avoid the complete rudeness and unprofessional behavior from the manager and workers. Side note, the $65 cufflinks had the center part fall out of one groomsmens link before we even made it to the reception.
Spent over $250 on pants, shirt, shoes, suspenders, and cuff links. The stones on the cuff links fell off and they lost the original measurements. The entire wedding party had a ton of issues. The worst part was not one employee cared or even attempted to make it right!
Men's warehouse in Lima screwed up AGAIN on MY SON'S TUX JACKET!!!! Tried to say I ordered a coat with tails, I said NO I DID NOT, TAILS are for a Wedding NOT A PROM and he tried on a waist coat jacket THE 1ST TIME and that's what I ordered, she tried to say that's not what I ordered. I said I KNOW WHAT I ORDERED AND TAILS IS NOT WHAT WE ORDERD...MY SON LOOKED LIKE A PENQUIN ON PROM NIGHT.... THE MANAGER SAID WELL YOU CAN MAKE ANOTHER TRIP AND WE WILL GIVE YOU ANOTHER JACKET, OUT OF OUR 40 JACKET SELECTIONS...ANOTHER TRIP, REALLY? 35 MINUTES THERE AND 35 BACK, PROM IS NOW, AND I HAVE TO MAKE ANOTHER TRIP, PLUS HAVE IT BACK BY 5PM TOMORROW... and he was there yesterday and told the lady after the first one cane in with tails. We ordered no tails on the jacket... and the jacket was to big....IT WAS NOT POSSIBLE... TO LATE TO DRIVE BACK ... VERY LIVID AND DISAPPIONTED. I EVEN PAID THE RUSH FEW OF 20.00 TO MAKE SURE IT WAS HERE ON TIME AND THESE PEOPLE COULDN'T EVEN GET THINGS RIGHT... THANKS MARIO....FOR NOTHING....I TOLD THE MANAGER I WILL NOT USE THEM AGAIN, OR GIVE THEM A GOOD SOCIAL MEDIA REFRENCE, SHE HUNG UP ON ME.
Went here for my wedding day. Been here many times for other weddings. But on my day, forgotten suspenders, wrong color bow ties, no cuff links. Had to drive 70 mins (there and back) twice for forgotten things and then was told I was being charged for the suspenders but never was. Then was assured that the manager would call me back for the whole mishap. 2 weeks passed and no call. So I called back and they said don't worry they will call. Well almost a month and no call. Thanks for the great service!! (sarcasm)
Men S Wearhouse is a US Clothing Store based in Lima, Ohio. Men S Wearhouse is located at 2300 Elida Rd Suite 3, Lima, OH 45805, USA.
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