Great customer service. Love the the interaction between the employee and customers. They make it their job/duty too ensure you are fully satisfied in every capacity. They really ready you like family! Love dealing with the individuals at the Lima, oh(West St. ) location. Their the reason I come back consistently.
Reserved a car online a week before a planned trip. They even sent out an email reminding me of the appointment, and I called and confirmed a day before, and asked about particulars. When I arrived they had NO vehicles except for a 15 passenger van (I was by myself) that probably got about 6 MPG. I had reserved a NIssan car. That ruined my trip. And to top it off, they told me they tried to call and tell me at 7AM. That is total BS, I'm sure they do not come in to work early to call people as they don't open till 8AM. They also told me my voice mail was not set up, which is also BS, I've had the same phone for at least 4 years. Beware renting from them, this is the second time this has happened to me. If you don't have a spare vehicle or two should you be in the rental business? I'll go elese where from now on.
The staff were super! Professional and easy to have a conversation with. I was given the choice of two cars and told them they could choose - I loved the car and it was great with gas mileage! Such a great experience!
Excellent group of staff in the LIMA office. Great customer service.
The staff was very friendly, helpful and they got me on my way within a few minutes of arriving!! I was very pleased with the vehicle and the experience!
Enterprise Rent A Car is a US Car Rental based in Lima, Ohio. Enterprise Rent A Car is located at 1610 N West St, Lima, OH 45801, USA.
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