Customer service there is an absolute joke, canceled membership still getting charged for someone to return a call there are excuses no manager , she quit have a manager filling in but away from office been going on 2+ months. Stay away!!
Love my gym great trainers and nice equipment
When it comes to customer service this place is a dumpster fire! I loved working with the personal trainers however when I broke my shoulder and needed to cancel my membership this place was a NIGHTMARE. I went to the gym in person and filled out TWO cancellation forms and when they kept charging me I cancelled payment through my bank. My bank disputed the charges and got my money back but now this gym keeps calling saying I owe them money. DO NOT WASTE YOUR TIME OR MONEY AT THIS GYM!
Horrible customer service! I was a member here for 3 years and am now having the same issues other people had with cancelling. I went in, filled out the cancellation form, and got a copy for myself. I was told it can take up to 30 days. Well I've been charged twice since those 30 days were up! I tried calling the gym with no call back after numerous voicemails. I also contacted the payment processing company who is not much more helpful but is at least looking into it. At this point I'm disputing the charges through my bank because I've been given no other option!!
Screwed me over, signed up and cancelled within the same day because they kept bugging me about stuff. Then put my account in collections and charged me 575 dollars. Took a nice hit to my credit... And I will be damned if they ever get that money. If I could give 0 stars I would
Fitness Solution is a US Gym based in Lima, Ohio. Fitness Solution is located at 709 N Cable Rd, Lima, OH 45805, USA.
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